Cleaning questions, answered.

Every house clean works to a defined checklist: kitchens (surfaces, stovetop, appliance exteriors, sink and cabinet fronts), bathrooms (showers, baths, toilets, basins, mirrors and taps), dusting throughout, doors and skirting boards wiped, bins emptied, and all floors vacuumed and mopped. You can see the full room-by-room list above, and add extras like oven, fridge, windows or carpets when you book.

The clean itself is the same — the same checklist and the same scope. A one-off is a single booking; a regular clean is an ongoing weekly or fortnightly visit that's set up once and runs automatically, usually with the same cleaner. Regular cleans keep an already-tidy home on top of things, while a one-off is great for a reset. For a deeper, top-to-bottom job, see our deep cleaning service.

House cleaning is fixed by the size of your home — from $85 for a 1-bedroom, 1-bathroom up the table above — and extras are priced separately. If a package doesn't fit, we also offer hourly rates. Book online to see your exact price before you confirm, with no hidden fees.

A standard 1-bedroom home usually takes around 1.5 hours. Larger homes, or a first clean of a place that's been a while between cleans, take longer, as do bookings with extras like oven, carpet or windows. You'll get an estimated timeframe when you book.

No. Most people leave access via a key, lockbox or entry code and come home to a finished house. Tell us your preferred method at booking and the team takes it from there.

Yes. Every Spruce cleaner is fully insured and background-checked, including police vetting, and trained in our system before they work in your home. We only send vetted, trusted people.

Yes — the team arrives fully equipped with commercial-grade gear and the right product for every surface, so you don't supply or prep a thing. Prefer we use your own products, or need fragrance-free? Just let us know at booking and we'll work to it.

On a regular weekly or fortnightly schedule we'll send the same cleaner whenever we can, so they get to know your home and how you like things. If they're ever away, another trained team member steps in and works to the same checklist.

Yes. Inside oven, inside fridge, range hood, dishwasher, interior and exterior windows, blinds, walls, ceilings and carpet steam cleaning are all optional add-ons — pick them when you book and we'll do the lot in one visit: one team, one invoice.

Log into your Spruce account anytime to change the date, cancel, or add and remove services. We just ask for at least 24 hours' notice for any change or cancellation — otherwise a $60 fee may apply.

A regular clean keeps an already-maintained home tidy. A deep clean is a detailed, top-to-bottom reset that reaches the build-up, grime and often-skipped spots a regular clean doesn't — tiles and grout, the tops of cupboards, skirting boards, light fittings, doors and the corners. It takes longer because it covers far more.

Every room, top to bottom — kitchen, bathrooms, bedrooms, living areas, floors, walls (spot cleaning), the outside of cupboards, doors, skirting boards, light fittings and more. See the full checklist above. Optional extras (inside oven, fridge, windows, carpet steam, etc.) are available at booking.

Pricing is fixed by the number of bedrooms in your home (see the pricing table above). Add-ons are priced individually. Book online to see your exact quote before confirming — no hidden fees.

A deep clean takes longer than a regular clean — roughly 4 hours for a one-bedroom home versus about 1.5 hours for a standard clean. Larger homes, or ones that haven't had a deep clean in a while, take more. We'll give you an estimate when you book, and you'll see live availability online.

Yes. Inside oven, inside fridge, carpet steam cleaning, interior and exterior windows, blinds, walls and ceilings are all optional add-ons — choose them when you book and we'll handle everything in the same visit, one team, one invoice.

No. Most people leave access via a key, lockbox or entry code. Tell us your preferred method at booking and the team takes it from there.

Yes. Our teams use non-toxic, pet- and child-safe products as standard, so the home is safe to use straight after the clean. If anyone in the home has specific allergies or sensitivities, let us know at booking and we'll work around them.

Yes. Afterpay is available on all deep cleaning bookings up to $2,000 — four interest-free payments over six weeks. Select Afterpay at checkout.

Log into your Spruce account anytime to change the date, cancel, or add and remove services. We just ask for at least 24 hours' notice for any change or cancellation — otherwise a $60 fee may apply.

Typical dry times are a few hours to overnight, but it depends on the carpet type, pile thickness, room airflow, humidity and how soiled the carpet was. Heavier soiling, dense pile, cool weather and poor ventilation extend dry time. We'll give you drying advice on the day — usually opening windows, running fans and avoiding heavy foot traffic until dry.

We carefully shift light furniture where it's practical and safe, then use protective blocks or tabs where needed. Heavy items (beds, dressers, wardrobes, bookcases), fragile or valuable items and any electronics should be moved before we arrive. We don't move items we can't move safely or that risk damage to the item or the carpet.

No — stain removal is not guaranteed. We pre-treat common spots and most fresh stains lift well, but some marks can be permanent: dye transfer, bleach, rust, ink, makeup, paint, tannins, old set-in stains, pet urine that's reached the underlay, water damage and sun fading. If we can see a stain in the photos, we'll be upfront about whether we expect it to lift.

We can add deodorising treatment for general odour and light pet smells, and it helps in most homes. Severe urine contamination that has soaked into the underlay or sub-floor is a different job — that may need specialist restoration or carpet replacement and is outside our standard scope. Tell us at booking and we'll let you know whether it fits a standard clean or needs a quote.

Yes — they're commonly used as the same term. Hot-water extraction is the proper name. The process uses heated water and cleaning solution injected into the carpet, then immediately extracted with a powerful vacuum to lift dirt, residue and moisture out of the fibres. It's the method most carpet manufacturers recommend.

Yes — carpet cleaning can be added to a House Clean, Deep Clean or End of Tenancy booking. Add it during booking and it'll show on the same job for the team. We sequence the work so carpets are usually cleaned last, so they dry undisturbed.

A quick vacuum the day before helps — it lifts surface debris so we can focus on what's embedded in the carpet. It's not required, but it can improve the result on heavily soiled carpets. Don't worry about a deep vacuum; just clear loose dirt, hair and crumbs where you can.

Stairs and standard rugs can usually be added — they're quoted separately because they take more time per square metre than open floor area. Specialist rugs (wool, silk, antique, hand-knotted) and rugs that need off-site cleaning aren't part of our standard residential service. Tell us at booking and we'll let you know what fits.

Yes — eligible bookings can be split into 4 interest-free payments through Afterpay. Select Afterpay at checkout. Useful when cleaning multiple rooms, adding deodorising, or booking carpets alongside another Spruce service.

Pricing starts from $159 for one bedroom — see the pricing table above. Final price depends on the number of bedrooms, hallways and stairs, any heavy staining, pet odour treatment, and access. Anything non-standard (very large rooms, commercial areas, severe contamination, specialist stain treatment) gets quoted before the day.

Log into your Spruce account to change the date, cancel, or add and remove services anytime. We ask for at least 24 hours' notice for changes or cancellations — otherwise a fee may apply.

Most common residential fabrics, yes. We start with a fabric pre-check on every booking. Some upholstery — delicate, vintage, silk, velvet, linen, viscose/rayon, leather or non-water-safe fabrics — may need specialist care or be outside our standard scope. If we can't clean an item safely, we'll tell you on the day before starting.

No — stain removal is not guaranteed. We pre-treat common marks and most fresh stains lift well, but some marks can be permanent: dye transfer, bleach, rust, ink, makeup, paint, tannins, old set-in stains, pet urine, water damage and sun fading. If we can see a stain in your photos, we'll be upfront about whether we expect it to lift.

Typically a few hours to overnight, but it depends on the fabric type, how heavily the item was cleaned, airflow and humidity. Heavier fabrics, dense weaves, cool weather and poor ventilation extend dry time. We'll give you drying advice on the day — usually opening windows, running fans and avoiding heavy use until dry.

Yes — sofas (2-seaters, 3-seaters, modular and larger), armchairs, dining chairs, ottomans and footstools are all booked individually. See the pricing table above for per-item pricing. Larger or specialist items get a quote before the day.

We can add deodorising treatment for general odour and light pet smells, and it helps in most homes. Severe urine contamination that has soaked into the foam or frame is a different job — that may need specialist restoration or replacement and is outside our standard scope. Tell us at booking and we'll let you know whether it fits a standard clean or needs a quote.

The principle is similar — pre-check, pre-treatment, controlled extraction, drying — but the equipment, pressure and water volume are different. Upholstery needs gentler handling than carpet to avoid over-wetting and to protect the fabric. We use upholstery-specific tools and settings for every job.

Sometimes — it depends on the specific item. Velvet, linen, silk, viscose/rayon, vintage and dry-clean-only fabrics carry a higher risk of shrinkage, pile damage, watermarking or colour change. We'll check the fabric and care label on the day; if we can't clean it safely, we'll tell you before starting and won't proceed.

Yes — upholstery is commonly booked alongside carpet cleaning for a full lounge reset. Add both during booking and it'll show on the same job for the team. We sequence the work so upholstery is usually cleaned before or after carpets to keep dry times manageable.

Yes — eligible bookings can be split into 4 interest-free payments through Afterpay. Select Afterpay at checkout. Useful when cleaning multiple items, adding deodorising, or booking upholstery alongside carpets or another Spruce service.

Pricing starts from $99 for an armchair — see the pricing table above. Final price depends on the items, fabric type and any heavy staining or deodorising treatment. Anything non-standard (modular sofas, delicate fabrics, severe contamination, specialist stain treatment) gets quoted before the day.

Log into your Spruce account to change the date, cancel, or add and remove services anytime. We ask for at least 24 hours' notice for changes or cancellations — otherwise a fee may apply.