Book your clean online, add the details we need, and Spruce will review the job, assign the cleaner, confirm the booking, and keep you updated before and after the clean.
Every Spruce booking follows the same path — same emails, same checkpoints, same expectations no matter the service or the suburb. Here's exactly what happens, step by step, from the moment you book to the day after the clean.
Start by choosing the service you need and entering your postcode. The booking form then guides you through the details for that clean.
Depending on the service, you'll choose the cleaning type, time, rooms, frequency, add-ons, preferred date, access details, and any notes you want the cleaner to know. No phone tag, no quote dance — everything happens in one form.
After you submit the form, you'll receive an email confirming that Spruce has received your booking.
This isn't the final booking confirmation yet. It means your booking has come through to us and is waiting to be reviewed and assigned to a cleaner.
Once we assign the job to a cleaner, you'll receive a booking confirmation email.
That confirmation means the clean is locked in. Your cleaner will then have the booking details, service type, address, access notes, extras, and any special instructions you added.
You'll receive a reminder before your booking, usually the day before the clean.
This gives you time to check access, update us if anything has changed, or contact us if you need help before the cleaner arrives.
On the day, your cleaner arrives in uniform with the right equipment, products, and booking details for the service selected.
They're not turning up blind. They have the information they need to understand what was booked, what extras were added, and what notes matter for the clean.
After the clean is completed, you'll receive a follow-up email asking how everything went.
You can rate the cleaner, leave feedback, and let us know if anything needs attention. If there's an issue, contact us as soon as possible so we can review it and help get it sorted.
After your first booking, you'll receive an email to create a password for your Spruce account.
Once logged in, you can manage your bookings through the website — view upcoming cleans, update details, add extras, change card details, book again, reschedule where available, or cancel under the cancellation policy.
More about Spruce
This page explains how the booking process works. To learn more about our team, standards, training, and the way we run Spruce, visit our About page.