About Spruce
Spruce is a family-owned New Zealand cleaning company built on amazing people, clear standards and proper systems. Founded by Luke and Siobhan Reilly in Auckland, we clean homes, rentals and apartments across the country, including regular, deep, end-of-tenancy, carpet, and window cleaning.
One of the most trusted names in NZ cleaning.
Our reputation is the most valuable thing we own, and we protect it on every job. Since 2021 we have completed tens of thousands of cleans across New Zealand and built Spruce into one of the most honest and trusted cleaning companies in the country. You can see it in our Google reviews, where the same words come up again and again: honest, reliable, genuine.
We would rather lose a job than cut a corner. Being straight with people about scope, pricing and what we can do is how we have earned the trust of thousands of New Zealand households, and it is the reason so many of them come back and recommend us. It is also why we have never paid for online advertising. Spruce has grown on word of mouth and the quality of the work.
We're regular customers and are always impressed by the quality. Our cleaners are extremely thorough and pay attention to detail, and Siobhan's communication is amazing.
Genuine, nice, stand-up company. They took their time and got the job done to the best quality. Would highly recommend.
We chose Spruce based on their amazing reviews and they did not disappoint. They did an exceptional, meticulous job. The transformation was incredible.
How we keep cleaning consistent.
The Spruce Way is how we keep cleaning consistent. It isn't one magic product or one checklist. It's the way we combine people, training, systems, communication, quality checks and follow-up so the job is never left to chance. Cleaning is hands-on work and it always will be, but good cleaning companies don't run on hands alone. They run on standards.
Clear service scopes
Before any job starts, the scope is documented. A regular clean isn't a deep clean. A deep clean isn't an end-of-tenancy. Customers know exactly what they've booked.
Trained cleaners
Spruce cleaners are trained against the internal Spruce standard before they ever work on a customer home, and signed off in our system as they go.
Job notes, checklists, photos
Every job carries its own notes and checklists where they're needed, and photos where they help the team understand the work or confirm it's done.
Proper communication
Confirmation before the clean, contact during, a recap after if needed. No surprises about times, dates, scope or pricing.
48-hour remedy process
If something's been missed, tell us within 48 hours. We'll review it properly, organise a re-clean where needed, and close the loop with you.
Systems that keep improving
Every booking, complaint, photo, note and repeat visit gives us information. Used properly, that information tightens standards and improves the service.
A husband-and-wife business.
Spruce is owned by Luke and Siobhan Reilly and run day to day by a trained team of staff and cleaners across New Zealand. The standards they set show up in every home we clean.
Luke Reilly
Builds the business from the booking process, the systems and the operations behind every clean.
Siobhan Reilly
Looks after the client relationship, our people and the standards that show up in your home.
Products that are safe to come home to.
Every product our teams use is non-toxic and safe around children and pets, so your home is ready to use the moment we finish. We keep to low-tox, environmentally responsible products as standard. If anyone in the home has an allergy or a sensitivity, tell us at booking and we will switch products to suit.
Cleaning is physical. The problems are usually system problems.
Customers don't experience cleaning as physical work. They experience it as broken expectations, and most broken expectations aren't caused by bad cleaners. They're caused by missing systems behind the cleaners. That's why Spruce invests in the operational side: technology supports the people doing the work, it doesn't replace them. Better systems mean fewer surprises and a better chance of the job being done properly the first time.
What goes wrong without systems
- The cleaner didn't get the right notes.
- The scope was unclear.
- The quote didn't match the job.
- Nobody followed up.
- The client had to chase.
- The standard changed from one visit to the next.
Four things, not ten.
We're not building Spruce around buzzwords. The same four ideas show up in everything we do: how we hire, how we book, how we train, and how we handle things when something needs fixing.
Clear standards
Every service has a clear scope. A regular house clean isn't a deep clean. A deep clean isn't an end-of-tenancy. We make those differences clear so customers know what they're booking.
Good people
Cleaning happens inside people’s homes and rentals, so trust matters. We care about who represents Spruce, how they work, how they communicate, and whether they take pride in the result.
Accountability
If something's been missed, we want to know quickly so we can put it right. That's why Spruce has a 48-hour remedy process that is practical, fast, and properly reviewed.
Improvement
Every booking, customer note, photo, issue and repeat visit gives us information. Used properly, it tightens standards, improves training, and makes the service better over time.
The service changes. The principle doesn't.
Spruce started with residential cleaning and it's still where we live. The kind of clean changes, from a weekly upkeep to a move-out, a carpet refresh or a soft-wash of the exterior, but the principle behind every job stays the same: clear scope, good people, visible standards, proper systems, and accountability when something needs fixing. We clean across New Zealand, with trained local teams in Auckland, Wellington, Hamilton and Tauranga.
Cleaning in:
The facts.
A quick, honest snapshot of who we are: a registered New Zealand company, family-owned, cleaning homes across the country since 2021.
- Cleaning homes since
- 2021
- Registered as
- The Spruce Company Limited
- NZBN
- 9429052148194
- Owners
- Luke & Siobhan Reilly
- Based in
- Auckland, New Zealand
- Serving
- Auckland, Wellington, Hamilton & Tauranga
- Google rating
- 4.9 from 131 reviews
- Cleaners
- Insured & police-checked
- Products
- Eco-friendly & non-toxic
- Guarantee
- 48-hour remedy
Common questions, straight answers.
The things people, and search engines, most often want to know about who we are.
Our aim isn't to look impressive on a page. It's to build a cleaning company people come back to because the experience is clear, organised, professional and consistent, every booking and every visit.