Pre-inspection
Our team checks the carpet type, condition, traffic areas and visible marks so we can choose the safest and most effective cleaning approach for the home.
Carpet Cleaning NZ
Carpets that look and smell clean again.
Carpets hold onto everything a vacuum can't reach: ground-in traffic, old spills, the smell a pet leaves behind. So Spruce has trained local teams that lift it out with hot-water extraction, pre-treat the marks they can see, and deodorise where it's needed. If anything in your booked clean isn't right, we'll come back inside 48 hours.
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What we clean
Choose what your carpets need.
Most carpets just need a thorough hot-water extraction across the rooms that get used most. Heavier traffic, marks or pet odour can be added on, so pick what fits the home and we'll quote anything outside scope before the day.
Most common
Room carpet cleaning
For bedrooms, lounges, hallways and lived-in areas that need a refresh: full hot-water extraction with pre-treatment for the spots we can see.
- Pre-inspection of carpet type and condition
- Pre-treatment for visible spots
- Hot-water extraction across booked rooms
- Final check before sign-off
Add-on
Stain & spot treatment
For common marks, spills and high-traffic patches that need more attention before extraction. Some marks may be permanent, and stain removal isn't guaranteed.
- Targeted treatment for visible spots
- Extra time on high-traffic patches
- Honest read on what will and won't lift
- Quoted on top of room pricing where needed
Add-on
Deodorising
For carpets that need a fresher finish after cleaning, especially homes with pets, smokers, or carpets that haven't been cleaned in a long time.
- Professional carpet deodoriser
- Applied after hot-water extraction
- Available per room or whole-home
- Pet urine contamination may need a quote
Step-by-step process
Our 6-step carpet cleaning process.
We don't cut corners. We pre-check, prepare, clean, deodorise and reset so the result is consistent from room to room.
Furniture shift (light items)
We carefully move light furniture where practical and safe, then use protective blocks or tabs where needed. Heavy, fragile or electronic items should be moved before we arrive.
Pre-treatment & spot removal
We apply pre-treatment to loosen embedded dirt and treat common spots before extraction. Some stains may be permanent or need specialist handling.
Hot-water extraction
We clean with hot-water extraction to lift dirt, residue and moisture from the carpet fibres.
Carpet deodorising
We finish with professional deodorising where selected, leaving carpets smelling fresher after the clean. Especially useful for pet households and long-overdue carpets.
Furniture reset
We return moved items to their original position where practical, using furniture tabs or blocks to protect the carpet while it dries.
What's included
What's included in a carpet clean.
A standard residential carpet clean covers a full hot-water extraction of the booked rooms, with pre-inspection, pre-treatment for common spots and a final check before the team leaves. Every job is measured against that full scope.
Pre-inspection: carpet type, condition, traffic areas and visible marks checked before we start.
Pre-treatment for common marks: applied to loosen embedded dirt and treat visible spots before extraction. Stain removal is not guaranteed.
Hot-water extraction: the same method commonly called steam cleaning. Lifts dirt, residue and moisture from the carpet fibres.
Deodorising where selected: applied after extraction. Available per room or whole-home.
Light furniture movement where safe: couches, chairs and small items shifted where practical, with tabs or blocks to protect during drying. Heavy, fragile or electronic items should be moved before we arrive.
Final check before completion: booked rooms reviewed before the team leaves so anything obviously missed gets handled on the day.
Advice on drying and ventilation: practical guidance so the carpet dries cleanly. Dry time depends on carpet type, airflow, humidity and soil level.
Locally trained teams: every Spruce cleaner is signed off in our system before working on customer homes.
Pricing
Carpet cleaning prices.
Pricing is set by the number of bedrooms. Add-ons (stairs, rugs, heavy staining, pet odour) are quoted on top so there are no surprises.
All prices exclude GST. Pricing assumes standard residential carpet and typical soil levels.
Afterpay available 
Split your carpet clean into four.
Cleaning multiple rooms, adding deodorising, or booking carpets with another Spruce service? Choose Afterpay at checkout and split eligible bookings into 4 interest-free payments.
Available on eligible bookings up to the current Afterpay limit. No deposit required when paying through Afterpay.
Common carpet jobs
The carpet jobs we see most often.
Carpet cleaning ranges from a routine refresh to a full move-out reset. Below are the jobs we book most across NZ homes. Choose what fits the property.
Lounge & living room carpets
High-use lounge, family room and open-plan living areas, the rooms that pick up the most foot traffic and need the most regular refresh.
Bedroom carpets
Master and kids' bedrooms cleaned around beds and furniture, with pre-treatment for common marks where needed.
Hallways & high-traffic areas
Worn traffic lanes through hallways, entries and doorways, the carpet areas that need cleaning more often than the rest of the home.
Stains, spills & spot treatment
Pre-treatment for common spills, food, drink and traffic marks before extraction. Some stains may be permanent and cannot be guaranteed.
Pet odour & deodorising
Carpets that need a fresher finish after cleaning, with deodorising treatment for general odour and light pet smells. Severe urine contamination may need a separate quote.
End-of-tenancy carpet cleaning
Carpets cleaned as part of a move-out. Usually booked alongside an End of Tenancy clean, but available on its own when carpets are the only thing left.
100 % Guarantee
Something not right? We come back.
If something in your booked carpet clean isn't right, tell us within 48 hours and we'll review it. Where it's within scope and safe to correct, we'll come back and fix it. The guarantee covers what's in the booking. Stain removal is not guaranteed, since some marks can be permanent: dye transfer, bleach, rust, ink, paint, tannins, old stains, water damage, sun fading or severe pet contamination.
Rated 4.9 from 131 Google reviews, and counting. A taste of what Spruce customers say after a clean.
“Luke was great. He came back the next day to do the carpets too, even though I hadn’t booked them at the same time. Very accommodating and highly recommend.”
S
Samantha Wilson11 reviews · Carpets
“So happy with the deep clean. Everything looks spotless and feels fresh. He was professional, thorough and really paid attention to every detail.”
B
Betul Sagdic2 reviews
“Came home to a sparkling clean house after a deep clean. I can’t fault the effort and I’m super happy with the result. A super professional team.”
A
Alana Norris9 reviews
FAQ
Carpet cleaning FAQs.
The things customers ask us most about carpet cleaning.
Usually a few hours to overnight, depending on the carpet type, pile thickness, airflow, humidity and how soiled it was. Heavier soiling, dense pile, cool weather and poor ventilation all stretch it out. We give you drying advice on the day, usually opening windows, running fans and keeping foot traffic light until it's dry. Our guide on how often to clean carpets covers dry times and method in more detail.
We shift light furniture where it's practical and safe, then use protective blocks or tabs where needed. Heavy items (beds, dressers, wardrobes, bookcases), anything fragile or valuable, and electronics should be moved before we arrive. We won't move things we can't move safely, or where it risks damage to the item or the carpet.
No, stain removal isn't guaranteed. We pre-treat common spots and most fresh stains lift well, but some marks can be permanent: dye transfer, bleach, rust, ink, makeup, paint, tannins, old set-in stains, pet urine that's reached the underlay, water damage and sun fading. If we can see a stain in your photos, we'll tell you upfront whether we expect it to lift.
We can add deodorising for general odour and light pet smells, and it helps in most homes. Severe urine that's soaked into the underlay or sub-floor is a different job, and may need specialist restoration or carpet replacement, which is outside our standard scope. Tell us at booking and we'll let you know whether it fits a standard clean or needs a quote.
Yes, the two terms are used interchangeably, though hot-water extraction is the proper name. Heated water and cleaning solution are injected into the carpet, then immediately extracted with a powerful vacuum that pulls dirt, residue and moisture out of the fibres. It's the method most carpet manufacturers recommend.
Yes. Carpet cleaning can be added to a house clean, deep clean or end-of-tenancy booking. Add it when you book and it shows on the same job for the team. We sequence the work so carpets are usually cleaned last, so they dry undisturbed.
A quick vacuum the day before helps, since it lifts surface debris so we can focus on what's embedded in the carpet. It isn't required, but it can improve the result on heavily soiled carpet. No need for a deep vacuum, just clear the loose dirt, hair and crumbs where you can.
Stairs and standard rugs can usually be added, quoted separately because they take more time per square metre than open floor. Specialist rugs (wool, silk, antique, hand-knotted) and anything that needs off-site cleaning aren't part of our standard residential service. Tell us at booking and we'll let you know what fits.
Yes. Eligible bookings can be split into 4 interest-free payments with Afterpay, selected at checkout. Useful when you're cleaning multiple rooms, adding deodorising, or booking carpets alongside another Spruce service.
Pricing starts from $159 for one bedroom (see the table above). The final price depends on the number of bedrooms, hallways and stairs, any heavy staining, pet-odour treatment, and access. Anything non-standard is quoted before the day: very large rooms, commercial areas, severe contamination or specialist stain treatment.
Log into your Spruce account to change the date, cancel, or add and remove services any time. We ask for at least 24 hours' notice for changes or cancellations, otherwise a fee may apply.
Clean carpets. Clear pricing.
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